Types of information we collect and hold

The types of personal information we collect and hold include:

contact details (for example, name, postal address, email address, telephone number(s) and facsimile number);
information about orders placed by customers;
information about prospective employees which is collected during the recruitment process, such as employment history and educational qualifications;
financial information, such as credit/debit card information or other billing information;
information about customers’ experience with our products.

We may also collect other information that is not linked to your personal information such as your Internet Protocol (“IP”) address to help diagnose problems with our server and to administer our website.

Where practical, we will collect personal information directly from you when we deal with you in person, by telephone, letter, facsimile, email or when you visit our website or subscribe to our services.

For example, we may collect your personal information when you:

make enquiries about our product or services;
purchase our products or services;
provide feedback to us;
submit tender documents to us;
apply for a job or work experience with us; or
enter into an agreement with us.

In the course of carrying out our functions and activities, we may collect personal information about you indirectly from publicly available sources or from third parties such as recruitment agencies or entities which refer work or recommend service providers to us.

In general, you can visit our website without revealing personal information. There are times, however, when we may need your personal information in order to service your needs. For example, if you wish to order or request products, services or information you may be required to share certain personal information with us so that we can process your order or request. If you do not provide us with your personal information, we may not be able to provide you with our products or services or offer you a job or work experience.

Use and disclosure of information

The purposes for which we may collect, hold, use and disclose your personal information include:

to supply you with our products and services;
to answer your enquiries or provide information, support or advice about existing and new products or services;
to send marketing communications to you;
to invite you to participate in surveys or notify you about special promotions for our products;
to process, negotiate or perform transactions or agreements which are entered into between us and our customers, suppliers, distributors, contractors, consultants and other service providers;
to price and design our products and services;
assess whether to do business with you and to manage our relationship with you;
to respond to any complaint made by you; and
any related, secondary or ancillary purposes.

In order to provide you with our services and products, we occasionally need to disclose your personal information to:

our related companies;
organisations that are responsible in whole or in part for processing or fulfilling your order or request, marketing our products or supporting the operation of our business (such as mailing houses, credit card processors, credit reporting bodies, debt collectors, providers of customer support, marketing and communications, shipping agents, order fulfilment and delivery providers and medical assessment, recruitment and psychometric assessment providers) or approved sales channel partners (who may in turn share data with Teletrac Navman to fulfil your order or request);
any successor to our business.

We may transfer your personal information to, or store it at, a destination outside Australia. For example, your personal information may be disclosed to one of related companies, which are based in other countries such as the USA, United Kingdom, New Zealand and Mexico. Your personal information may also be processed by staff operating outside Australia, who work for us, our related companies or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

We also utilise third-party software and technologies to record, store and manage personal information collected by us. Consequentially your personal information may be stored on third party servers which may be located in range of different countries at any one time including in the USA.

By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.

Links to third-party websites

Our website may contain links to other websites of interest. We do not have any control over external websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites. You should exercise caution and look at the privacy policy applicable to the website in question.

Message boards/forums

Our website may make forums and message boards available to you. Please remember that any information that is disclosed in these areas becomes public information. You should exercise caution when deciding to disclose your personal information.

Electronic newsletters

We may offer various free electronic newsletters. We do not spam, nor sell or rent email addresses. You can unsubscribe from receiving electronic newsletters by clicking on the unsubscribe link in the email that you receive.

Surveys

We sometimes offer surveys on our website. Participation in these requires that you provide us with certain personal information. At a minimum, the required information includes name and email address. In some cases, you must answer mandatory survey questions about a range of technical interests and personal information. The information gathered in the survey form is used to verify the entrant's identity, and to market and sell our products.

Log files

Like most standard websites, we use log files to automatically log information such as IP addresses, browser type, internet service provider (“ISP”), referring/exit pages, platform type, date/time stamp, and number of clicks. We log this information to manage traffic loads, identify the content most commonly accessed and determine information technology requirements for providing reliable service, or other web management, deployment, tracking, maintenance and similar activities. We do not use this information to identify you.